1. Service Philosophy
With "Craftsmanship in Service, Striving for Perfection" at its core, OUNI inherits the professional heritage of its deep engagement in the ceramic field, extending craftsmanship from products to services. Adhering to the principles of sincerity, efficiency, and thoughtfulness, every service interaction is crafted into a window that conveys the brand's warmth and quality commitment. We solve problems for customers, ensuring that while ceramic aesthetics integrate into life, the service experience also becomes a pleasant memory.
2. Service Content
Pre-sales Consultation: Professional consultants provide online answers (Email: [email protected]). They offer in-depth interpretations of OUNI ceramic product series, covering style adaptation, space application, craftsmanship details, and customization possibilities. We provide accurate and comprehensive purchasing advice to help you select ceramic products that meet your needs.
In-sales Support: We offer full-process visualized order tracking and timely feedback on production and logistics progress. For bulk purchases and customization projects, a dedicated contact person coordinates the process, addressing issues such as size confirmation and installation rehearsal to ensure smooth delivery.
After-sales Guarantee: We provide product installation guidance and maintenance tips to help extend the service life of ceramic products. In case of quality defects or usage malfunctions, we respond to after-sales requests within 48 hours and quickly initiate service procedures such as return, exchange, and repair, ensuring you have no worries.
3. Service Commitments
Response Time: On workdays, basic inquiries via email ([email protected]) and consultation hotlines (0768-6838504, 6839339) will be replied to within 1 hour. Preliminary solutions for after-sales issues will be provided within 2 hours to respond to customer needs efficiently.
Quality Guarantee: All ceramic products manufactured by OUNI comply with strict quality inspection standards. During the after-sales period, for non-human-caused quality problems, we unconditionally provide return, exchange, and repair services, adhering to the service bottom line of "quality first, reputation foremost".
Lifetime Service: We establish service files for customers and provide lifetime technical consultation on ceramic products. Whether you have questions about product maintenance after years or need advice on style renewal and matching, the OUNI service team is always available to accompany you throughout the entire cycle of your ceramic life.
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